Privacy Policy

Information We Collect

When you open an account or use our services, we collect the personal data necessary to provide a safe and personalised gaming experience. This includes your full name, date of birth, residential address, email address, telephone number and payment details. To meet our regulatory obligations under UK gambling law, we also require identity verification documents such as a passport, driving licence or utility bill.

In addition to information you give us directly, we automatically collect technical data whenever you visit our platform. This may include your IP address, browser type and version, operating system, device identifiers, time zone settings, and details of your activity on the site including pages viewed and games played.

How We Use Your Personal Data

We use the information we hold to create and manage your account, process deposits and withdrawals, and deliver the games and services you request. Your data also helps us to personalise your experience, maintain the security of our platform, detect and prevent fraud, and comply with legal and regulatory requirements set by the UK Gambling Commission.

Where you have given us specific consent, we may use your contact details to send you information about new games, bonuses and promotions that we believe may interest you. You retain full control over these communications and can opt out at any time through your account settings or by contacting our support team.

Sharing and Disclosure of Your Data

We never sell your personal data to third parties for marketing purposes. However, we may share it with carefully selected partners who assist in operating our business. These trusted service providers include payment processors, identity verification agencies, customer support platforms, analytics partners and our professional advisers.

We may also disclose your information where we are legally obliged to do so, for example in response to a court order, regulatory request, or to protect the rights, property or safety of Trino Casino, our players or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse site traffic and improve our services. These small text files are stored on your device and help us distinguish you from other users.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use some features of our platform or affect the quality of your experience.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, misuse or disclosure. Access to your information is limited to authorised personnel who are bound by strict confidentiality obligations.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage can be guaranteed as completely secure. We continuously review and update our security practices to maintain the highest possible standards.

Your Rights

Under applicable data protection law you have several important rights. These include the right to request access to the personal data we hold about you, to have any inaccurate data corrected, and in certain circumstances to request that we delete or restrict processing of your data.

You may also object to the processing of your data for direct marketing purposes or, where we rely on legitimate interests as our legal basis, ask us to stop processing for other reasons. To exercise any of these rights, simply contact our customer support team. We will respond to all valid requests without undue delay and usually within one month.

International Data Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to them, we ensure suitable safeguards are in place, including appropriate contractual commitments, to maintain the same high level of protection afforded under UK law.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services, legal requirements or operational practices. Any material changes will be notified to you by email or through a prominent notice on our website. We encourage you to review this page periodically so that you remain informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy, the personal data we hold about you, or wish to exercise any of your rights, please contact our dedicated support team via live chat or by emailing [email protected]. We will be happy to assist you.